Order Issues & Deposits
Problems with your order? Send photos and details—I’ll fix it fast.
Refunds are rare, but if granted, 10% of your order covers time/work.
10% deposit usually needed; for simple orders, full payment may be taken.
All done with care…and a wee bit of Scottish charm! 🍀
Further Details:
If there’s a problem with your order (a rare occurrence here at PaiPear!), please let me know straight away. Send photos and as many details as you can—this helps me fix things quickly.
I’ll do my best to make it right, whether that’s reprinting your order, sending any missing items, or sorting any other issues.
If you’d rather request a refund instead, please note this is at my discretion. I genuinely believe in fixing mistakes first and giving myself or my printer the chance to make it right. Should a refund be granted, 10% of your full order fee is non-returnable, covering the time and work already spent on your order.
I usually ask for a 10% deposit before starting, to cover my time spent chatting, providing quotes, and preparing any mockups. Before requesting a deposit, we’ll always have an initial chat so you can be confident in going ahead with PaiPear and the terms.
For straightforward orders, like “print your own design” requests, I sometimes take full payment upfront. The 10% still applies to cover my time and any mock prints or prep work.
Thanks a million for your understanding—I’ll always do my utmost to make sure your PaiPear experience is smooth and enjoyable, with just a wee bit of Scottish charm! 🍀
Please reach us at paipearstationery@yahoo.com if you cannot find an answer to your question.
Primarily I offer a range of design and print services for wedding stationery. We offer consults, templates and designs for Wedding DIY'ers and love to print customer designs (including individualised / customised prints) for the same competitive price range you would pay on Canva, VistaPrint or BananaPrint.
PaiPear has worked with several companies in and around Glasgow providing leaflet and business card design and print services.
First things first, Google and YouTube are free! It's easy to search "How to get started on Canva" and watch a couple of videos and play around with the app if you fancy your hand at a bit of DIY.
Secondly, there are DIY groups online such as Facebook and Reddit. You can search these groups for the wisdom of those who have come before you. You can explore Pinterest and get a feel for what you like, then deep dive into the things further from there!
Lastly I am here when you are ready for a service.
You can send your design in PDF format or via Editable Canva Link to our email:
PLEASE NOTE
Depending on the size of order and what is being printed, I may prefer the file with or without crop and bleed.
CANVA LINK
If possible, in the first instance, send the canva link (Share Link, Anyone with the Link CAN EDIT, enter our email) to us and we can retrieve the file ourselves.
PDF PRINT
The file needs to be the exact size for printing ie if you have selected an A5 product, the design should have been designed on an A5 blank template.
If possible, please send a version without any crop and bleed, and a version where you have selected to apply crop and bleed onto the design. All that is, is cut marks with background colour expanded beyond them to ensure no white margins or funny looking design prints.
I have loads of listings on my Square and Etsy shop with upfront pricing and optional upgrades. Etsy is more expensive for the same item due to Etsy fees - they take around 40% from the seller and some from the customer too! We prefer Square who charge a very small percentage per sale or we can take Stripe or Bank Transfer too.
If you're looking for something but canny find it, give us a message. If we can't give an upfront price for some reason, we are happy to relay exactly why that is.
We love transparency - it gives us confidence that we know exactly what we're getting, and gives everyone that lovely feeling when everything goes smoothly to plan.
I absolutely offer bulk discounts for larger weddings and events, especially to ensure Asian weddings (that traditionally need multiple invites and multiple inserts) can still have that Scottish touch when they pair PaiPear with their special day!
I want to support other businesses with my services too so you can expect my discounts to be in with the same competitive rates you see on BananaPrint, VistaPrint etc.
I have an offers and discounts page here on the website that lets me offer my services at a discount in order to expand my portfolio. This is up-to-date and can be accessed on the page drop down.
We totally understand wanting the best value, and with the price of weddings it can be REALLY tempting to just go with the lowest price available.
Firstly we advise you to check that you are comparing like for like. 9/10 if theres a drastic difference in price, it can be simple mistakes like comparing a single sided and a double-sided item, a single sheet or folded item, a completely different cardstock etc.
Choosing PaiPear means you’re supporting a small UK business. While other companies may offer lower prices from abroad, your order with us helps the UK economy, sustainability, and local craft, all while receiving a personalised service and high-quality print you can trust.
Your special day deserves thought and care in every aspect. We take care of the stationery so you can live in the Getting Married Vibe (TM)!
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On a heavier note, very low-cost stationery from overseas platforms often comes with hidden risks. Many of these products are produced in supply chains with poor labour conditions, and in some cases, there’s a high risk of forced or exploitative labour.
It can sometimes seem to be a UK based seller on groups like Wedding DIY UK on Facebook with these extremely low prices - we see post after post about people losing money and sanity on scams. The uncertainty of all this means there is a call for an affordable alternative and thats what PaiPear intends to be.
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